COVID-19 Related

COVID-19 Related Updates:

(Newest updates reflected first.)

> Client Notice 5/1/21:

Regarding telehealth vs in-person therapy and post COVID-19 office procedures

As we have been able to verify, insurances have approved to continue telehealth post-COVID-19, many indefinitely, while one is currently indicating to term at the end of September 2021. While both of our offices will be physically open to in-person therapy availability as of Monday, 5/3/21, many of our providers may continue to provide telehealth either in place of or in addition to in-person therapy session availability. Providers will be contacting existing clients to communicate what their therapy method(s) will be going forward.

Depending on the status of the ongoing pandemic, therapeutic methods may change again, unfortunately. Though we appreciate the understanding of our clients if reverting to telehealth only is the case, as it is a decision we do not take lightly but the health and safety of our clients and team are always our priority.

We are monitoring the Centers for Disease Control and Prevention (CDC) and the local health and government advisories closely.

Post COVID-19 Office Procedures, Until Further Notice

APPLICABLE TO ALL CLIENTS [Vaccinated & Non-Vaccinated]

Providers, Staff & Clients must wear masks (properly worn over nose and mouth) for the duration of their time within the office, No Mask = No Entry, No Service [No exceptions; Regardless of vaccination]
NEWARK OFFICE: Clients must arrive on time, early entry will not be allowed, providers will let their clients enter once they have completed their cleaning process. Clients are not to enter the suite until their provider acknowledges them to enter; please do not follow entry upon another client entering or exiting.
REHOBOTH OFFICE: Clients must arrive on time, early entry will not be allowed. NO waiting in the 'lobby' seating area of the suite to be seen.
Our office will no longer be accepting payment for services when in-person/at the office, as providers will no longer handle cash, check, or credit card processing. ALL payments are to be made online ONLY, using our payment portal via our website. Which can be done from any smartphone device.
Card copies are not being taken in person. Any cards that require copied (ID updates or insurance card changes/updates) should be provided by fax or email to the practice.
Providers can limit their sessions to 50-55 minutes, to allow providers time to clean & disinfect the office(s) between sessions, clients MUST leave promptly.
Unless appointments are for couples or family therapy work, guests cannot attend sessions. Although, in cases such as multiple participants we do ask that telehealth be considered as a safer alternative with limited space for required distancing purposes.
NO parents/children/guests are to wait in the lobby area(s)—they MUST wait for clients in their vehicle -- the lobby area is to remain empty between sessions at all times. If this is an issue, clients are suggested to utilize telehealth instead of in-person, with NO exceptions.
Providers & Clients should maximize physical distance and remain six (6) feet apart from each other, as best as possible, and should regularly wash their hands with soap & water and/or use sanitizer frequently.
Clients must stay home if they are experiencing an elevation in temperature and/or any related symptoms as published on the CDC website
Our beverage/snack area has been shut down, and all magazines have been removed until further notice.

>Client Health Notice 4/15/21:

Although the COVID-19 Pandemic-related State of Emergency is still in place, a few of our therapists are preparing to return to the office to offer in-person therapy, while continuing to offer telehealth therapy too. The expected return date is Monday, 5/3/21 for the therapists who are offering the hybrid options. Please note that a few therapists are still providing therapy via telehealth exclusively, as insurances are continuing to cover this method of therapy for most carriers beyond the pandemic. Your therapist will reach out directly to advise of their plans to either offer hybrid options or continue telehealth-only.

As always, we wish you peace, calm and safe harbor during this difficult time. We are here to help in any way possible. Please don't hesitate to e-mail Christine your questions, comments, and/or concerns. Stay safe and take care of yourself and others.

> Client Health Notice 1/1/21:

Our office will continue to exclusively provide therapy via telehealth into 2021 year. We are hoping for a return to in-person options of May 1st. This date has been chosen as a result of the recently extended COVID-19 Pandemic-related State of Emergency, currently set for April 20, which we know is subject to change. This is solely dependent upon infection numbers, vaccine distributions to those willing to get them and, of course, the state of emergency recommendations.

Down the line, hybrid options will be open, depending again on the factors noted and both, the clinicians' and client’s, firm adherence to the necessary protocols to ensure a safe environment and reduce contamination concerns. Hybrid options would refer to minimal providers working in the office at one time to keep numbers down between providers and clients in the offices at one time. As well as potentially staggering appointments to minimize too much traffic at one time, which makes the distancing requirements harder to accommodate. We will reach out when that time has come to discuss what these arrangements will/may look like.

> Client Health Notice 10/9/20:

As a result of yet another round of positive COVID-19 exposures in each of our Delaware offices (Newark and Rehoboth Beach), we have decided to close our offices to in-person sessions to allow time for quarantine and the deep cleaning of our offices. However, due to the current increase in cases and hospitalizations in the state of Delaware, as well as concerns about the convergence of the approaching flu season and the general public going indoors due to the cold weather, we have decided to revert to telehealth only for the remainder of the year to ensure the safety of our clients, ourselves and our families. Insurance companies had anticipated the rise of the infections to reoccur and have approved telehealth services until December 31. We are hopeful to return to the offices come the new year, 2021.

As it stands, ALL providers are returning to virtual therapy exclusively, effective 10/9/20 through at least 12/31/20. The majority of our clients are primarily using telehealth for therapy comfortably. However, we are sensitive to understand the impact this can have on the few clients who prefer in-person therapy. We do apologize for the inconvenience this may impose but this is the best decision for the providers, their families, and of course, the clients of A Window To Wellness. If at any time sooner we can safely and in good conscience return to in-person therapy, we will do so and notify our clients accordingly. We wish you peace, calm and safe harbor during this difficult time. We are here to help in any way possible. Please don't hesitate to e-mail Christine your questions, comments, and/or concerns. Stay safe and take care of yourself and others.

> Client Notice 5/30/20:

Regarding telehealth vs in-person therapy and post COVID-19 office procedures

As we have been able to verify, insurances have approved to continue telehealth post-COVID-19, many into the end of July or September 2020. While both of our offices will be physically open to in-person therapy availability as of Monday, 6/1/20, many of our providers may continue to provide telehealth either in place of or in addition to in-person therapy session availability. Providers will be contacting existing clients to communicate what their schedules will be going forward from June.

Post COVID-19 Office Procedures, Until Further Notice

Providers, Staff & Clients must wear masks (properly worn) for the duration of their time within the office, No Mask = No Entry, No Service
Clients must arrive on time, early entry will not be allowed, providers will let their clients enter once they have completed their cleaning process (clients are not to enter the suites until their provider acknowledges them enter; please do not follow entry upon another client entering or exiting)
Providers are required to keep their sessions limited to 45-50 minutes, to allow providers time to clean & disinfect the office(s) between sessions, clients must leave promptly
Unless appointments are for couples or family therapy work, guests cannot attend sessions NO parents/children/guests are to wait in the lobby—they must wait for clients in their vehicle -- the lobby area is to be empty between sessions
Providers & Clients should maximize physical distance and remain six (6) feet apart from each other, as best as possible, and should regularly wash their hands with soap & water and/or use sanitizer frequently
Clients must stay home if they are experiencing an elevation in temperature and related symptoms as published on the CDC website
The beverage/snack area has been shut down, and all magazines have been removed until further notice

> Client Notice 3/19/20:

We have decided to close both office locations, effective immediately, to all in-person sessions, thus shifting all providers to provide care through telehealth services at 100%, to minimize further disruption to care. This decision was not so easily decided but after careful consideration as a result of the growing developments, coupled with Governor Carney’s and the DE Department of Public Health’s urging to health providers to shift to telehealth more immediately rather than waiting to be directed to do so. It is ultimately the best decision for the team of A Window To Wellness and our clients. For now, we have not determined a re-open date, but providers and clients can be assured that services can still continue remotely to ensure care. Clients will receive an email from management regarding steps to take for using telehealth with their provider.

> Client Health Notice 3/12/20:

With the recent news regarding the Coronavirus (COVID-19), we respectfully ask that you cancel your appointment(s) if you are or feel ill. We will be happy to reschedule you once you feel better. We are doing our best to help reduce the spread of germs to ensure your health, safety, and well-being as well as for our team. Additionally, we also ask that for the time being that you process your payments using our pay online feature; which can be done from our lobby in a matter of 1-2 minutes. Office staff or your Provider can confirm your copay or balance for you if needed. We appreciate your understanding.